They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.