I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I was given a polite greeting when I walked in. It was nice to be acknowledged. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They made sure that I wasn't in any pain.