They are always prepared for my appointment and remember everything about me. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.