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Choi Mark K DDS

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Choi Mark K DDS
Choi Mark K DDS
(11 Reviews)
> Get Phone Number & Directions
8301 Arlington Boulevard Fairfax, VA 22031
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
I selected this dentist as my provider, and then called for an appointment because I had a bad toothache. I spoke to the dentist personally—he answered the phone!—and he started making an appointment. But then he stopped abruptly and said I should call back in the am and speak to his secretary. When I called in the morning, the secretary said I had to wait a month before making an appointment because I wasn’t “on her roster” yet. Instead of automatically having new patients available for treatment, Dr. Choi demands that they wait a month until the insurance company sends them a roster of new patients. I said I was in a lot of pain, but she would not make an exception. So I waited a month and called back. The dentist picked up again and, again started making an appointment for me. I had a date and time. But once again he stopped abruptly and the secretary began shouting at him in Korean. He said that he’d call me back at 2:00. He did not call back, so I called them at 2:45. I was told they didn’t have the new roster yet. I reiterated that I’d been waiting for a month and the pain had increased. She said that I could call the insurance company for an emergency authorization code. Why she didn’t tell me about this code a month earlier, I don’t know. So I called the insurance company and got the code. They told me that they had sent the roster to the provider weeks before and that my name was on it. This is when things got really weird. I called Dr. Choi and gave the emergency code to the secretary, but she told me that this was a fake code. She said that the insurance company was “deceiving me.” She said that she’d spoken to them herself and they’d been rude and hung up on them. She wasn’t making much sense. I called the insurance company back and they said that they had called Dr. Choi to see why they weren’t allowing me to make an appointment, since I was on the roster. They offered to send her a fax of the new roster with my name on it. She refused to accept the fax. The secretary had verbally abused them and hung up, after acting irrational and strange. I said that I wanted to file a complaint about Dr. Choi and his practice. The insurance company politely and professionally helped me file the complaint and said that they had already made a complaint themselves. I’m not sure why Dr. Choi and his secretary refused to see me. The most likely explanation is that this was a case of racial injustice. They only want Asian patients. Either that, or both the dentist and his secretary suffer from mental health issues. They acted unprofessionally and unethically. Their behavior was especially bad considering the fact that I repeatedly explained how much pain I was in. By the way, the photos on his website are fake. They do not show the people who really work there, but are stock images. Even the page titled “Meet Dr. Choi” features pictures of people who are not him. Very strange and a little creepy. There are so many red flags with this provider.
by Joe xxx.xxx.127.68
October 03, 2020
Dr. Mark Choi is wonderful. I regularly went to him for more than 7 years. He is very professional and easy to approach. Every time I went to the office, my wait time was less than 10 minutes. (I normally get to places 15 minutes early). I am generally terrified of hospital and dental visits but Dr. Choi makes my trip feel much better. I also never had any trouble with office management either. Anyone who wants a friendly and dependable dentist should go see Dr. Choi. I highly recommend Dr. Choi!
by XXXXX xxx.xxx.226.199
September 27, 2013
Are you going to visit this provider again?
Sure
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
Did this provider prominently display their diplomas or business license?
Yes
Was this provider late to your appointments?
No, they were on time
Was the dental equipment clean?
Absolutely! It looked brand new
by asl xxx.xxx.18.136
September 10, 2013
Did this dentist answer all of your questions?
None of my questions were answered
Was the water they used during your teeth cleaning a comfortable temperature?
Not at all! It was way too hot
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider have helpful information available online?
No, just a basic listings page
by mike xxx.xxx.233.33
July 09, 2013
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider promptly return your phone calls?
Yes
Did the staff call you to remind you about your upcoming appointment?
No, but I didn't need a reminder
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.85.130
January 08, 2013
Did this dentist give you your invoice promptly?
No, I didn't receive one for over a week
Did this provider answer all of your questions?
Some were answered
Did this dentist thoroughly examine your teeth?
They examined them, but not very thoroughly
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Would you refer this provider to a family or friend?
No, I wasn't impressed
by Anonymous xxx.xxx.241.184
December 12, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.68.220
July 21, 2012
I took my daughters and they did mixed up schedule and barely gave me any information at all. later I want to go another dentist and ask my daughters documents she first start copy few pages later came back and ask me $ 25 per child total $ 50 otherwise she would not give me the previous records.Their staff was not friendly at all, I didn't feel welcome there. They didn't help me at all. Never recommend this dentist
by Koray xxx.xxx.176.115
July 11, 2012
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this dentist's staff friendly?
Yes
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
by Anonymous
December 30, 2011
Does this provider remember you by name?
Sometimes, but not always
Have the fillings, crowns, or veneers you've received lasted?
Definitely! They lasted even longer than they were supposed to
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous
August 16, 2011
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Map and Directions
8301 Arlington Boulevard, Fairfax, VA 22031