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Monarch Dental

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Monarch Dental
Monarch Dental
(15 Reviews)
> Get Phone Number & Directions
24 South 500 West Bountiful, UT 84010
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Incredibly rude and uncaring of the patients' well-being. The appointments never start on time, we have to wait between 10-15 minutes every visit. What's the point of making us arrive on time then if they don't practice being punctual themselves. They don't ever explain the terms they use on me, and when I ask, they seem annoyed as if everyone should know the dental jargon. I had to come back multiple times for a procedure that they were unable to perfect the first visit. Some of the staff are very friendly but others are downright condescending.
by Bountiful Resident xxx.xxx.225.219
August 18, 2013
I tried this dentist for the first time after seeing fairly positive reviews. I went in for a routine cleaning and check-up, and was told that I needed to spend $900 to fix a tiny whole on my root canal (I got a second opinion and was told this wasn't necessary).
The cleaning was thorough and seemed well done. However, the dental hygienist and the dentist were very robotic in their manners. Upon meeting the dentist for the first time, she did not greet me at all, nor did she give her name, so I can't identify her. She spent about 1-2 minutes looking inside my mouth, with little to no explanation of the checkup results, besides needing a $900 fix. She did so very quickly, stood up abruptly, and left, without any departing greeting. Overall, the service was poor, and I might be skeptical of their recommendations, although the cleaning seemed fairly well done.
by Anonymous xxx.xxx.94.241
June 10, 2013
I have had a wonderful experience at the Bountiful Monarch Dental office over the past 2 years. The front office is very friendly and greets me by name when I come through the door. I feel like a person and not a patient. My dentist is very personable and tells me what is involved for the procedure. She makes sure that I am comfortable and answers all of my questions. I have never had an issue with my dental treatment.

My kids have received excellent orthodontic treatment from the orthodontist. He is thorough and always makes my kids smile during their visit.

I would highly recommend this office!
by Jenn83 xxx.xxx.105.221
May 20, 2013
Very disappointed overall with my experience at Monarch Dental. I called to set up an appointment with their orthodontist to get a loose permanent retainer re-attached. The day of the appointment they called to reschedule my appointment because one of their hygienists had gone home with a family emergency. Not a problem - except I hadn't made an appointment to see their hygienist! I had specifically mentioned when making my appointment that I wanted to see their orthodontist for a loose retainer. When I mentioned this, they said I could come in anyway and see the dentist, but their orthodontist was only available every other Tuesday. What?!?!?! I decided to go in anyway, because I really wanted to get this retainer re-attached.

One thing I liked was that they were very clear about how much things would cost. They contacted my insurance, found out my deductible, and informed me the exact cost of the treatment prior to beginning any work. I appreciated this.

However, when the dentist came to fix my retainer, she didn't ask me any questions, she just started to put the glue on my teeth to re-attach the retainer! They did not even attempt to clean it before putting the glue on! I was glad that I had brushed my teeth prior to going, but I still wondered if they shouldn't clean it beforehand.

After the procedure, I felt the glue on my teeth, unlike the other places where I have had glue on the back of my teeth for 17 years (that's how long I have had these retainers in), this one felt large and glommy (word?). To me, it was very unprofessionally done.

To top everything off, this was done on a Thursday. Sunday, I was eating AND IT CAME OFF! The glommy cement they put on my teeth came off and I am now going to have to go another dentist/orthodontist to get it fixed because I will not be returning to Monarch dental in Bountiful. My family was looking for another dentist and we will not go there, nor will I be recommending them to anyone I know. Very poorly done!
by childetx xxx.xxx.89.238
March 18, 2013
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
by Julia2005 xxx.xxx.174.35
March 07, 2013
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did you experience excessive oral pain after you left your appointment?
Kind of, it was bearable but I was in pain
by Anonymous xxx.xxx.12.103
January 21, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
by Anonymous
January 01, 2012
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was the chair you sat in during your dental procedure comfortable?
Definitely! It was one of the best dental chairs I've ever been in!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did your gums bleed excessively after your appointment?
No, they didn't bleed excessively
by Anonymous
December 19, 2011
Does this provider have helpful information available online?
Yes, but very little
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was the dental equipment clean?
Yes
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
by Anonymous
December 14, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Was this dentist friendly?
Yes
by Anonymous
November 21, 2011
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Map and Directions
24 South 500 West, Bountiful, UT 84010