It's always uncomfortable having to sit through a dental procedure when they use really cold or hot water to rinse your teeth, but they didn't do that here. They made sure that I was comfortable with the water's temperature. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. Let me just say that the chairs in their waiting room are quite comfortable. Its nice that they care about patient comfort. They paid close attention to me and all of my questions were answered. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here.