I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I was worried that I was going to be in a lot of pain when I left my appointment, but I wasn't at all. I felt absolutely fantastic and my mouth felt very clean. Although I was hoping to be able to watch my favorite show during my dental procedure, they had plenty of magazines for me to look through. My procedure flew by because I had something to distract me the entire time.