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Dr. Jose L. Alvarez, DDS

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Dr. Jose L. Alvarez, DDS
Vista Hills Family Dental
(10 Reviews)
> Get Phone Number & Directions
1713 Weston Brent Ln El Paso, TX 79935
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
I went for a teeth cleaning on October 11 and during the cleaning the hygienist told me I had a "small pimple" on my gum. Dr. Alvarez was called in and after an X-ray was done, he told me that I needed a re-treatment of a root canal because the tooth was infected. The root canal had been done 6 years before with a different dentist. I was sent to the billing office where they collected $508 as a deposit to have the retreatment done on October 23. When I went back for the procedure, the endodontist told me that a re-treatment wouldn't help and that since the tooth wasn't bothering me, he recommended leaving it alone. I was taken to billing and was told that my refunds are issued on the 30th or 15th of the month. I expected my refund on October 30, since it was October 23, or at the very latest, on the 15th of November. I have had to keep calling the billing department weekly to ask when my refund would be back in my bank account. Each time I called I was told that there was a waiting list of people ahead of me to get refunds and they had to follow procedure. It is now December 7, and I was told that it would be refunded today but that it would take 3-4 days to actually be put back in my account because, again, of an office procedure that they have to follow. I asked if Dr. Alvarez was available to speak to him about this "office procedure " but he wasn't in. Almost 2 months and no refund yet! What an absurd way to do business. Needless to say, I'll be looking for another dentist.
by Christine xxx.xxx.51.166
December 07, 2018
I really like this practice, he explains procedures and make you feel at home and at ease.
by Chico xxx.xxx.130.107
November 28, 2016
Been going for 6 years, now suddenly I'm finding another dentist. The staff has become very rude, billing issues, and have lost my trust in them.
by Ed c xxx.xxx.128.63
January 07, 2016
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.185.217
January 30, 2014
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
Does this provider promptly return your phone calls?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.9.195
November 14, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was this dentist friendly?
Extremely Friendly
Does this provider remember you and your circumstances at every appointment?
Yes
Would you recommend this dentist to others?
I Already Have
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
by Anonymous xxx.xxx.230.253
August 22, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.119.64
April 19, 2012
This dentist is great! My kids really like him. His staff is friendly and you will not wait long. Our entire family goes at one time, and we are out within an hour or so. I highly recommend this Dr. Alvarez.
by Lily
June 23, 2011
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
June 09, 2011
They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. They were so nice and professional and even called me to remind me about my upcoming appointment. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows.
by TL
March 08, 2011
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Map and Directions
1713 Weston Brent Ln, El Paso, TX 79935