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Craven Paul E DDS

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Craven Paul E DDS
Craven Paul E DDS
(6 Reviews)
> Get Phone Number & Directions
12845 North Highway 183 Suite A Austin, TX 78750
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Consumer Feedback

(6 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
My experience with Dr. Craven's office was fine until I received their bills. I was told upon my first visit that my coverage was intact and in network. A Complete Lie: As it turns out, they were not contracted with my insurance company (United Health Care - not a small company). I then (before receiving their bill) took my two girls to Dr. Craven's office for routine checkups. I gave them my card, was rewarded by smiles all around, only to later receive the bill (with the previous bill attached) showing that none of the services were covered. When I called them to question why they would not bring it to my attention that they were not contracted with UHC, I was told "I would never had said you had coverage if you didn't". But, that's exactly what happened. Dr. Craven's services were satisfactory, but beware his office staff's ineptitude. Be absolutely sure you are covered and in network before moving forward with these people. Inept, inept, inept!
by Sean em xxx.xxx.40.46
May 06, 2014
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Judith Segall xxx.xxx.23.158
September 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.136.169
August 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.124.107
August 25, 2012
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Does this provider offer flexible appointment times?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
March 29, 2011
I've been going to Dr. Craven for at least 10 years, and never had a bad experience. I don't think anybody likes going to the Dentist, but at least I don't dread it when I do go.
by BarelyAustin
March 23, 2011
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Map and Directions
12845 North Highway 183 Suite A, Austin, TX 78750