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New Image Family Dentistry

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New Image Family Dentistry
New Image Family Dentistry
(10 Reviews)
> Get Phone Number & Directions
2713 Mount Moriah Road Memphis, TN 38115
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
1 star average for Value
Did this provider have reasonable prices?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this dentist friendly?
Yes
by Gertha Alexander xxx.xxx.2.105
January 29, 2014
Were you able to relax during your appointment?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.10.193
April 21, 2013
Consumers beware! This was not my first time visiting this provider, but you can rest assure it was my family's last. This is a family dentistry, but it is not child friendly nor does is appeal to the adult eye. The staff members; with the exception of the 1 tech that works the entire back area, are all nonchalant and could appear to care less. There are no books, chairs, toys, etc for children. The adult magazines are outdated,the decorative vase in the lobby has been broken for the past 12 months and still has the sign that says this is not a trash, there's broken equipment in the bathroom and sink area, and to top it off, cleaning supplies left out in the bathroom. I'm sure glad I didn't send my toddler in the bathroom by herself; can we say hazard!!! Now let's talk about the service. The tech is great and does what she can as the 1 person working the entire back area. But I've tried evening appointments, midday appointments and even the first appointment of the day. Each time I've had to wait an hour or so just to get called to the back, then I wait an additional hour or so. This last time, my appointment was at 9:00, after 10:00 my child had to use the restroom. I had to walk to the back, the tech was cleaning up to rooms and sweeping the floors, the dentist was not even there yet!!! (Why would you scheduled someone at 9:00 and you still have to clean up, or the dentist shows up when she gets ready) Once we started to receive service, everything was rushed. My toddler was in the chair all of 3 minutes. My adolescent had to have a tooth pulled; the dentist came in, no warm chatter, no explanation of what was going to happen, no nothing. Pulled his tooth, then had to clean his teeth because it wasn't done prior. Then it was my turn. I'm a big girl, but she hurt me!!! She blamed it on the tool, but I've had my teeth cleaned before and I didn't feel like crying or having to stop the dentist and ask him/her to ease up!!!(If you'd been there at 9:00, you wouldn't have to rush) Then we were done, and my children didn't receive a toothbrush, sticker, high five, nothing!! I didn't feel valued as a consumer and my time was disrespected. I hope someone affiliated with New Image Family Dentistry on Riverdale Rd in Memphis, TN reads this and passes the message. The time management and customer relations areas of your business is awful. I feel that I can justly voice my opinion because my family has conducted business with your office on several occasions and it's always the same thing. We left without service on several occasions because of service, but continued to try to support you, but we've had enough, we'll never be back!!
by Mother Hen xxx.xxx.141.28
April 29, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
I got lost, but eventually found it
by Anonymous xxx.xxx.244.21
April 10, 2012
Did this dentist answer all of your questions?
No, I left confused and frustrated
Did your teeth cleaning feel rushed?
Yes, I was very disappointed
Do you trust this dentist to only recommend dental procedures you need?
No, it seems like they care about money more than me
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
January 09, 2012
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I've never seen a provider look so unprofessional. They obviously do not care about their appearance here because they looked like slobs. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through. It was really loud in their office and it made the experience that much more stressful. The office staff and dentist was unprofessional, loud, and inattentive. There are ALWAYS at least a 30-60 minute wait before you saw the dentist. They played the religious channel on most televisions in the patient rooms, which I found completely offensive. DO NOT WASTE YOUR TIME OR INSURANCE BENEFITS!!!
by Ebony
November 18, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider's office easy to locate?
Fairly Easy
Did this dentist practice good oral hygiene?
Not really, it could have been better
by Anonymous
July 07, 2011
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Do you trust this dentist to only recommend dental procedures you need?
Absolutely! I'm very confident they have my best interest in mind
by Anonymous
June 07, 2011
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Were the restrooms well-stocked at this provider's office?
No, they needed to make more of an effort to stock them
by Anonymous
May 13, 2011
Was the dental equipment clean?
Absolutely! It looked brand new
by Anonymous
May 11, 2011
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Map and Directions
2713 Mount Moriah Road, Memphis, TN 38115