Directory > Providers > Dental Care > Dentist > TN > Chattanooga > Matthew Brock, DDS, MSD > Reviews

Matthew Brock, DDS, MSD

Nearby

Dentists

Children's Dentistry of Chattanooga

Chattanooga, TN

Frank Trundle DDS

Chattanooga, TN

Soni & Snipes Orthodontics - Fort Oglethorpe

Fort Oglethorpe, GA

Smile Doctors Orthodontics - Ooltewah

Ooltewah, TN
Get Featured on Wellness.com > Learn More
Matthew Brock, DDS, MSD
Southeastern Endodontics
(11 Reviews)
> Get Phone Number & Directions
2030 Hamilton Place Boulevard Ste #380 Chattanooga, TN 37421
Add a Review

Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Value
4 star average for Value
Recommended
1 star average for Recommended
I went to see Dr Brock on Jan 4, 2024 for a consultation. It was for two teeth to have root canal surgery. In his explanation and my expressed concerns, he spoke to me in a very condescending manner. When he asked if I wanted him to proceed, I said "yes" and "no". I was concerned about the pain. His response was "I don't know what to do with that answer." He showed no concern for my fear of pain.

I had the procedure done on Thurs. Jan 25, 2024. Friday I called because I was in lots of pain. He said it was important to follow the pain protocol they had laid out. He never suggested t hat the infection might still be in the gun area.

Friday, late evening, I called Dr Brock's office. There was a message that if there was an emergency to leave a message and someone would call me back. I called two times that evening. No one called back. I even called the Pharmacy for help but he said there wasn't anything he could do and to call t he doctor's emergency number. I was unable to sleep all night.

By Sunday morning I was in so much pain that I went to Urgent Care. I called Dr Brock's office while in the exam room. No reply. They prescribed amoxicillin for the infection and pain meds. No relief by the evening. I went to the Emergency Room. More pain meds.

Monday morning I went to see Dr Brock. I told him no one had answered the emergency number. He did seem to care. He wasn't monitoring it. He gave me a different antibiotic. Adjusted pain meds slightly and sent me home. He did not seem to care that I was in so much pain for the whole weekend and that no one from his office responded to my calls for help.

March 12, 2024 I contacted Darla, Dr Brock's office manager so speak to her about this lack of care and the additional expenses I incurred because of this. She spoke to Dr Brock and he said he wouldn't do anything about these expenses. He had done all his procedures correctly.

He has a terrible bedside manner and poor communication skills when dealing with a person's concerns and questions. His office breakdown in regards to lack of emergency monitoring in the evening and weekend IS his responsibility. I feel he should come up in front of the review board and answer to the harm he has caused.
by Cheri xxx.xxx.141.40
March 12, 2024
I have never experienced such arrogance and disdain, such lack of empathy, and so little bedside manner. He should be barred from practice. I went in with an abscessed tooth and in excruciating pain. He poked around at it with instruments which was very painful. When I said that it hurt, he said disdainfully, “Well, I guess I could numb you.” “Yes please,” I responded. He did but did not wait for it to take effect. I had to stop him because it hurt and he was very rude about it. He is a perfect example of what makes people afraid to go to the dentist. I wouldn’t even leave him one star but there was no option for “run for your life.”
by Toothache xxx.xxx.192.186
September 17, 2018
The Dr
IS GREAT HOWEVER THE RECEPTIONIST WAS/IS A *WITCH,* NO HELP WITH DIRECTIONS WHILE I WAS RITE THERE I "ASKED WHERE I GO FRM THERE& HER. REPLY WAS "I DON'T KNOW!!!!!!@ AFTER DRIVING OVR 100 MILES ALONE SRUCK IN TRAFFIC DUE TO A HORRIBLE HORRIFIC AUTOMOBILE ACCIDENT, AS IC I WAS OF NO IMPORTANCE MORE LIK A NUISANCE THEN PATIENT
by cindy cuny xxx.xxx.199.146
August 11, 2018
Amazingly talented and gifted at his profession. Beautiful office, wonderful staff, and expedient service.
by Kurt Oltz xxx.xxx.76.158
July 19, 2017
I so wish I had read the reviews before my visit. The woman who said Dr. Brock was condescending and sappy sweet was absolutely correct. I have had many injections but NEVER had one as painful as the one he gave to me, and I have a high tolerance to pain.He gave me a total of 3 and the 2nd one was horrific. When I told him how painful it was he accused me of moving which I know I did not. He then kept telling me several times how painful the procedure would be without anesthesia which I understood instead of saying how sorry he was that it hurt me. I ended up leaving before he could start the 2nd half of the procedure and I've never done anything like this before in my life and I've never written a review on line before either, this was how traumatizing my experience was with him, I was in tears as I checked out and paid my bill in full and I will never go back again. He did have a very nice staff and a beautiful office.
by Alias xxx.xxx.242.50
February 09, 2016
Positive visit. Doctor and staff great.
by Karen Friend xxx.xxx.198.133
December 18, 2015
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did your mouth feel clean after your appointment?
Not really
Was this provider's staff friendly?
Not Really
Did this provider seem well-trained and experienced?
Somewhat
by Anonymous xxx.xxx.116.137
May 22, 2015
This "dentist" was the most horrible one I've ever been to. It was truly a traumatizing experience. Only after I visited my family doctor did I find out what happened to me. The first anesthetic injection was given in the blood stream which caused the epi portion to go directly to my heart, which made me feel like my heart was pounding out of my chest and an anxious feeling I've never felt before. The Dr. should have known it could have been a side effect instead of blaming my "anxiety" on why I did not feel right. He was condescending, so sappy sweet that it was obviously fake but did nothing to take responsibility for how I was feeling. HORRIBLE.
by Kathleen xxx.xxx.66.65
May 27, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Not really
Did this provider answer all of your questions?
Mostly
Did the waiting room furniture appear to be clean?
Yes
by Anonymous xxx.xxx.66.65
April 23, 2014
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this dentist friendly?
Extremely Friendly
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.82.163
May 03, 2013
Add a Review
Map and Directions
2030 Hamilton Place Boulevard Ste #380, Chattanooga, TN 37421