Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Do you feel that you could have received better service somewhere else?
No, I don't think so
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider maintain a professional appearance?
Yes, he/she looked very professional