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Kleitches John P DMD

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Kleitches John P DMD
Kleitches John P DMD
(10 Reviews)
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4702 Forest Drive Columbia, SC 29206
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Betsy xxx.xxx.158.155
November 07, 2013
Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. It is obvious that their office is cleaned regularly. It was fantastic. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. Not only was I able to watch TV during my dental procedure, they had a ton of magazines for me to look through as well. I barely even noticed that my dental procedure was going on because I was fully entertained the entire time.
by Frank jones xxx.xxx.238.76
November 07, 2013
Did this provider have reasonable prices?
No, it was expensive.
by Anonymous xxx.xxx.116.70
January 22, 2013
Was the dental equipment clean?
Yes
Did your teeth cleaning feel rushed?
No
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this dentist's staff friendly?
Yes
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
by John xxx.xxx.83.122
December 28, 2012
Did this dentist answer all of your questions?
Yes
Are you going to visit this provider again?
If I need to, I'll return
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
November 19, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous
October 13, 2011
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Did this dentist practice good oral hygiene?
Not really, it could have been better
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous
October 10, 2011
Did this provider prominently display their diplomas or business license?
Yes
Did you feel safe in this provider's care?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
July 07, 2011
Was the waiting area spacious?
No, but I can always find a seat
Was it easy to make an appointment with this provider?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
by Anonymous
April 18, 2011
Dr. Kleitches Office, Columbia Dental Care, performed dental work for me on 4 seperate occasions. There filing practices were unorganized, my records constantly "lost", and they failed to abide by the contract rates agreed upon with my insurance providers. My primary insurance, GEHA Dental, listed them as the only provider in my PPO network so I wasn't left with much choice to go elsewhere. Dr. Kleitches would not file secondary insurance, so I was required to pay the difference of my primary insurance coverage at each office visit, which I would later found out was too much, and that Dr. Kleitches was not honoring the GEHA contract rate.

I had trusted Dr. Kleitches in good faith when paying on checkout that they were charging me the difference between GEHA's percentage of allowable rates and my remaining percentage. Instead I was being charged the difference between GEHA's allowable rate and the Dental Office's arbitrary rate.

This led to another major issue with my secondary insurance. Since they had been filing my bills with full and not contract rates, my acount with them was always in the negative. After they recieved my secondary insurance checks (which should have gone to me for reimbursement), they would deduct my negative balance before sending me the remainder. To put it simply, if their rate was $120 but GEHA contract was 80% of $100, I paid 20% or $20, but was given a negative balance of $20 on their books. When my secondary sent them a check of $20 to reimburse me, they kept it and I got nothing. After four visits, the outstanding amount due to me is roughly $300.

I have discussed this with Dr. Kleitches staff, who seem to have a higher than normal turn-over rate, to no avail. One "new hire" even told me that Dr. Kleithces fired most of his staff and that most patients files were incorrect for one reason or another. I made an exhausted attempt to contact Dr. Kleitches by phone and discuss the issue but was unanswered or avoided. When I attempted to discuss it while visiting his office, he refused to leave his desk and told his secretary that he would not discuss the matter.

I contact both insurance companies for guidance as well. From their perspective, they met their obligations, and the rest is a civil matter. Both insurance companies also suggested I get a lawyer and/or contact the Better Business Bureau. I'm not a lawyer, but it seems like a common sense case. Dr. Kleitches is breaking a legal contract.

It seems that Dr. Kleitches may only respond to organizations such as yours, or to the South Carolina court system. I am willing to provide as much information as possible to ensure that this issue is resolved and that other patients of Dr. Kleitches aren't being illegally overcharged as well.

The amount I have been charged above the GEHA contract dental services rate. Approx. $300.
by sparebucket
November 11, 2008
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Map and Directions
4702 Forest Drive, Columbia, SC 29206