This is a perfectly good dentist, until you need them to work with you. I have been going here since I moved to the area and got my husband to go here as well. The hygienists are nice (though they did lay-off my favorite one), the ladies at the desk are nice, the dentists are nice, if not a bit quick (it always takes less than 3 minutes for them to examine you). The waiting room is okay - not much in the way of magazines, but they do have tvs in the examining rooms. It is an all around average dentist office. I have been going here for about 5 years and have always had Delta. However my company recently switched to Anthem and West Shore is not a participating member. Totally my fault, I should have checked ahead of time. This resulted in a $120 bill (Anthem covered $100). I went in there (2 days before Christmas) and asked very nicely if there was anything they could do - adjust it a little. Nope, too bad, your responsibility. I do understand that some things cost what they cost...HOWEVER they're willing to accept $130 for my husband's visit (he has Delta) but I have to pay $220. They can't help me out, not even one bit? Seriously!? Someone who has been loyal, even through times of lay-offs, someone who has brought in extra business. I feel loyalty should count for something. I guess I was valued as nothing more than a dollar sign at West Shore Dental.
Unbelievable technology! State of the art treatment areas. Very friendly and caring staff. Doctor really listens and takes time to answer my questions. They go to great lengths to make sure I am relaxed and comfortable the entire time. Wouldn't go anywhere else!