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Eckman Family Dentistry

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Eckman Family Dentistry
Eckman Family Dentistry
(18 Reviews)
> Get Phone Number & Directions
1 Commerce Boulevard West Grove, PA 19390
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the music playing while you waited or during your visit pleasant to you?
Very
Did you leave the office feeling satisfied with your visit?
Yes
Do you trust this dentist to only recommend dental procedures you need?
Absolutely!
by Jason xxx.xxx.107.120
November 12, 2014
As other reviews point out, YES they do shoddy work just to get you to keep coming back! The ADA recommends SEALANTS be used routinely. After three visits and three requests seeing 4 of our family, no sealants used! Hygienist takes only 2 minutes to clean (and they boast about it saying they're the fastest in PA), however, we had to go to another dentist the same week because of 2 botched jobs and they said we needed cleaning, showing us where they missed. 1. Doesn't wash hands (I'm not getting hepatitis by going back) 2. Doesn't follow ADA recommendations 3. Money is more important--rush patients through with 2 minute cleaning and routine cleanings are done in 2 visits to maximize his payment (yes, routine cleaning in 2 visits, 5 min each total)! The focus of this office is purely business. Why seal the teeth when you can fill cavities for years to come and line your pockets? I wish I had my old dentist in MD. He'd seal, then say "no cavities for the next 5 years." Too bad Eckman wasn't so money focused; he should use his knowledge to help, rather than voiding the Hippocratic oath. By the way, hygienists do nearly all of the work. Eckman will drop bby, look into your mouth, then move to the next patient (same gloves, doesn't wash hands). THis is a place I will never return to. Botched crown still, he wants another $2500 because he didn't listen when I told him it wasn't in right (before he glued it in). Complete waste of thousands and he's against routine sealants despite ADA recommendations. Cleaning teeth in 120 seconds? Horrible experience with this purely money focused business.
by HelpMeNow xxx.xxx.197.187
October 10, 2014
When I moved to this area I had to find a new dentist because I had lost a filling, and I have been unhappy with the office ever since. So much of the care is done by assistants and not by the dentist himself. One day I went in with a loose crown and one of the assistants twisted the crown to remove it and actually BROKE the tooth underneath! All of this with no anesthetic. I was terrified and wanted to leave, but there they were with my crown in their hands and my tooth broken. It took several visits for them to get the tooth rebuilt and the crown seated properly. I decided that maybe this was just a single bad experience, so I went back for a few cleanings. Last spring I had a new crown put on. It did not fit right from the beginning and I told them so, but they assured me that it would "work itself out." I will NOT be going back to this office. The staff is nice enough and the dentist is nice enough, but I have no confidence in their work and am always afraid that they are going to hurt me again.
by Anonymous xxx.xxx.5.152
November 20, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous xxx.xxx.25.164
July 12, 2013
Was this dentist friendly?
Yes
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.230.103
March 15, 2013
I have been going to Eckman for years because of a lack of other dentists in my area. Every single visit has been horrible. The staff seem overworked, tired, and unenthusiastic. They will stand there and chat to other staff members while working in your mouth. Often I could smell cigarettes on their hands which was very unpleasant. There are often a large amount of patients circulating in and out of the office and the most amount of time Eckman has spent with me was literally 2 minutes.

I have had a filling fall out FOUR times in a matter of six MONTHS. Once, the filling even came out the very next day (while I was brushing my teeth, ironically). Everytime I went back to have the filling replaced, I was NEVER given novacaine even though my nerve was completely exposed and very sensitive. Dr Eckman is focused on pushing through a large volume of patients in a small amount of time and thus, I was never given personalized attention or care. The filling was always replaced by staff members who seemed rushed. Fillings should NOT fall out .. especially not several times during a period of six months!

I switched dentists and my new dentist (Premier Dental) was floored when she discovered I had not received proper pain management while my fillings were being replaced at Eckman's office. She took X-rays and explained that the reason the fillings kept falling out was because the composite needs a fresh surface to bind to. The doctor herself gave me novacaine, let me choose the color of whiteness for my new filling, and put the filling in herself (instead of having a staff member do it). She was extremely gentle, spent time with me really assessing my needs, and actually took time to explain WHY my filling kept falling out and the pressures that are exerted from my jaw onto my tooth. I have now had my new filling for two months and it has not fallen out yet! I am very pleased with my new dentist.

In short, it makes me wonder if Eckman does shotty work like this on purpose so patient's will be forced to come back over and over to get the same procedure done. I have even heard of other patients of Eckmans who have had ROOT CANALS come out TWICE IN A YEAR! Root canals should NEVER come out! It had been such a bad experience so many times that I warned my family and friends in the area never to go to that practice.
by Anonymous xxx.xxx.3.215
February 02, 2013
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous xxx.xxx.49.218
January 30, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
by Anonymous xxx.xxx.87.14
January 30, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.58.137
November 06, 2012
by Anonymous xxx.xxx.58.137
November 01, 2012
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Map and Directions
1 Commerce Boulevard, West Grove, PA 19390