Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.