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Salem Heights Dental

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Salem Heights Dental
Salem Heights Dental
(21 Reviews)
> Get Phone Number & Directions
120 Mize Rd Se Salem, OR 97302
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Consumer Feedback

(21 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
We waited 3 months for our appointment. While I was parking a very large truck and was 2 mins late due to parking that very large truck (in a small parking lot) an office woman comes out and says, "your late, you will have to reschedule."
In January I scheduled an appointment again and yesterday was called to be told the dentist couldn't make it in. (Salem didn't appear to have any snow in the first place.)
I notified them that my daughter can't chew on one side of her mouth back in January and yet still this morning they call me to tell me that, "Our dentist doesn't think your kids will be a good fit for our office"
Well maybe if the dentist met my 16&17 year old that dentist would realize that my kids are polite and kind.
I would recommend going to see a different dentist that actually cares.
by ashley xxx.xxx.202.137
February 15, 2023
Worst dentist I have ever encountered. Dr Li didn't know professional dentistry AT ALL! No radiation blanket was used for my 16 X-rays, he tried to drill out a cavity with no pain numbing medication, he attempted to numb the area not once but twice and failed to insert the needle in the correct area of the jaw. My tounge was more numb than the tooth he was trying to go for. Both times he caused a LOT of PAIN. I'm not even going to go into how he dismissed my cracked filing which I wanted fixed but he ignored. According to him my teeth were in perfect shape. There is not enough time to tell you about the rest of the HORRORS. This guy needs his license taken. Besides the receptionist,the staff were unprofessional.
In the end I didn't even get my teeth cleaned remotely closes to half right. IT WAS ABSOLUTELY TERRIBLE!!! Stay away from this FAKE dentist. You may end up with more dental problems.
Thankfully I am going to see a professional dentist next week.
by RUN like HELL xxx.xxx.250.137
February 11, 2017
The customer service here was horrible and the office manager was one of the rudest people I have ever encountered, literally admitted she was too lazy to do her job. Not worth going here.
by Me xxx.xxx.181.113
December 30, 2014
The dental care is average, nothing particularly bad, but I have had better care and customer service at all of my previous providers. If not for his billing practice, I would give him an average rating. However, Dr. Li Biao has arguably discriminatory billing practices.

Having aged out of my parents’ insurance, I enrolled in the Oregon Health Plan (OHP), and had to change dentists quickly, in order to deal with 2 cavities my former dentist had told me I had. Salem Heights Dental appeared accommodating, and I scheduled an appointment. During my appointment, I was informed I had 3 cavities. I wanted to fix the situation as soon as possible. Under OHP, the rules state that the plan will cover the amalgam (silver-colored) fillings in full, and covers composite (tooth colored) fillings at the amalgam rate. Dr. Li Biao refused to bill the insurer, and his office manager told me I would have to pay out of pocket the full price of the resin (over $700). He is taking advantage of people who do not have the funds for comprehensive dental insurance. If a medical provider receives federal funding (Medicaid money), they do not have the option to bill patients out-of-pocket for services covered under Medicaid. I certainly do not have the money to pay over $700. When I involved the insurance provider, his office dropped me from their care.

While the amalgam fillings would medically take care of the cavity issue, I am studying for a profession where appearance matters, and a mouth full of metal could, sadly, negatively affect other people’s perceptions of me and, by extension, my clients. Dr. Biao would have been compensated for the fillings. I am left with the impression that he values his low-income patients less than his wealthier patients, even though he gets paid no matter the tax-bracket of his patient. For that, I would recommend a better and kinder dentist.
by unsatisfied xxx.xxx.72.59
September 11, 2014
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this provider's office too cold?
No, it was fine
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.196.229
October 22, 2013
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Was the waiting area spacious?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did the staff call you to remind you about your upcoming appointment?
No, their staff isn't organized at all
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.220.20
May 22, 2013
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.181.107
April 08, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was this provider's office too loud?
No, it wasn't too loud
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Jennifer xxx.xxx.176.131
February 06, 2013
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel safe in this provider's care?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.9.49
November 11, 2012
This place is very easy to get into. But I feel that they don't give you the level of service you deserve. I have never had problem with my teeth till I went to Salem Heights Dental. I went the other day for an appointment, well lets say things were dirty. Doctor then used gloves to look in my mouth. Walked away to rub a co-workers back, to come back without washing hands to put on same gloves. GROSS! This is not a place I would recommend for anyone. Do your research, go and visit before making your final decision on getting dental work done here.
by Better left unanswered xxx.xxx.66.213
November 10, 2012
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Map and Directions
120 Mize Rd Se, Salem, OR 97302