It's always uncomfortable having to sit through a dental procedure when they use really cold or hot water to rinse your teeth, but they didn't do that here. They made sure that I was comfortable with the water's temperature. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. I thought the staff was somewhat friendly. They didn't do too much to welcome me, but maybe they were busy. Want way too much money for services.