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Orthodontic Specialists of Wooster Inc

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Orthodontic Specialists of Wooster Inc
Orthodontic Specialists of Wooster Inc
(9 Reviews)
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208 East Milltown Road Wooster, OH 44691
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Does this orthodontist offer flexible financing options?
Yes! They had some of the most flexible financing options I've ever seen
Would you recommend this orthodontist to others?
Absolutely Not
Did the orthodontist give you a good idea of what the final results would look like?
Sort of, but not enough
Was this provider friendly?
I didn't feel very welcome
Was the provider's staff helpful and knowledgeable?
Somewhat
by Anonymous xxx.xxx.173.2
February 18, 2014
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider promptly return your phone calls?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous xxx.xxx.112.126
October 25, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was the waiting area spacious?
Yes, extremely spacious
Did this provider prominently display their diplomas or business license?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
December 24, 2011
They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.
by Nina Lanning
December 13, 2011
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider friendly?
Very! The most welcoming office I've visited!
by Anonymous
December 11, 2011
Did this orthodontist have testimonials and/or before-and-after pictures from previous patients?
Not that I could see
Does this provider remember you by name?
Sometimes, but not always
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
December 07, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
June 08, 2011
Years ago my best friend went to Dr. Pooler and now 2 of my children are going here. They are always very courteous, helpful and prompt. I priced around for braces and they are in-line with other places, my kids are almost always seen on time (if not early) for adjustments, and are done quickly. The free consultations are great, as 3 of my kids have needed consultations by Dentist recommendation, and 2 of them had to return multiple times for assessment, all considered part of the free consultation. The assistants and receptionists always create a pleasant experience. I would recommend this facility to any person needing braces & dental work.
by jandlconway
November 16, 2010
This orthodontist office has a very bad track record with insurance claims. I have been going there for five years - five years. Recently I had some repair work done on a retainer. I waited in the office for nearly an hour before I was seen. Dr. Grimm performed the repair while working on three other patients at the same time - this is typical. I was sent home and days later the gap in my front teeth had spread apart - reversing four years of treatments. I had to make another appointment to fix this and now months later the gap remains. They billed me an additional $75 for the repair on top of the $4500 I had already paid for the treatment. When asked why I should have to pay for the repair when it wasn't done properly the first time - I was told that the gap was there before the repair and I am paying for the time spent in the office (time mostly spent waiting to be seen). Now looking at attorney fees and other treatment options to get this fixed. I highly recomend seeing a different orthodontist.
by morrisonw38
December 14, 2009
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Map and Directions
208 East Milltown Road, Wooster, OH 44691