They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. It was nice of them to offer some sample toothbrushes and toothpaste for me to take home. I was able to figure out which toothpaste I liked without having to buy anything. My teeth cleanings have always been very comfortable, and I've never experienced any pain. They always go above and beyond to make sure I'm relaxed.