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Busch Jeffrey D DDS

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Busch Jeffrey D DDS
Busch Jeffrey D DDS
(5 Reviews)
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240 Ridge Road East Rochester, NY 14621
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
2 star average for Value
The office is clean and peaceful, a bit sparse. The staff is pleasant. The restrooms are clean. The only 2 problem I have with this office is that no one told me when we were nearing and exceeding my daughters insurance benefit amount, going over by nearly $600 in just 3 visits. The extent of the work needed was not fully explain beyond "she needs a few fillings". The dentist we had used prior, who had relocated, always told us exactly what was needed and how much our insurance would pay BEFORE the work was done. Then, after we had been unable to pay the amount, one of the receptionists called to warn us that the account was about to go to collections. The thing that bothered me, though, was that she assumed the reason we hadn't paid was because we were spending our money buying expensive Christmas gifts for our children. She would not let me get a word in edgewise to explain the reason was, in fact, that my daughters father had had repeated problems with a heart condition this past year which put him in the hospital no less than 7 times, which depleted his sick days, personal days, and vacation days, which meant much of his time off work was unpaid and he did not have disability insurance to cover that time. I don't know what gave her the idea but I found it upsetting and very inappropriate. I understand we owe a debt for services rendered, I know it is part of her job to collect it, but it is not her job to assume the reason the debt has not been paid, and certainly not to make such an accusation.
by michele1367 xxx.xxx.81.148
December 05, 2012
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
October 07, 2011
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
August 30, 2011
Let me just say that the chairs in their waiting room are extremely comfortable. I almost fell asleep waiting for the dentist- thats how relaxed I was. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.
by AJToo
May 06, 2011
Dr. Busch is the BEST dentist I have ever seen. His office staff makes you feel welcome and he goes to great lengths for his patients, even opening his office on Sundays if one of his patients is in pain. I won't look for anyone else to take care of my dental needs.
by P. LaManna
May 04, 2011
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Map and Directions
240 Ridge Road East, Rochester, NY 14621