They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Let me just say that the chairs in their waiting room are quite comfortable. Its nice that they care about patient comfort. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. They have some of the cleanest dental equipment I have ever seen. They make an extra effort to make sure they only use the best for their patients.