They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. When I left my appointment, my mouth felt cleaner than it's ever felt. They did such a fantastic job. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. It was really nice of them to make sure that the water they used to rinse my mouth was at a comfortable temperature. In fact, it was the perfect temperature. I really appreciated them making that extra effort to make me comfortable. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate.