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Better Smile Of Western New York Pllc

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Better Smile Of Western New York Pllc
Better Smile Of Western New York Pllc
(14 Reviews)
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9332 Transit Road East Amherst, NY 14051
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I wish I could leave 0 stars, our first visit went ok, then they sent me an email confirming our next appointment, so I immediately called to make them aware that my family would not be able to make our appointment and that I would like to reschedule, I ended up speaking to their front office manager Christine who gave me a hard time the whole phone call like the cancellation was prohibited! I ended up rescheduling the appts for myself and my daughter and told her I would have my wife call when she woke up. Approximately an hour or 2 later I called back only to be put on PERMA-HOLD by her for about 30 minutes, I then called from my wifes phone while still listening to the "Better Smile" answering tune on my phone, when she answered this time, I asked her how long of a hold is too EXCESSIVE?? She then got an attitude after leaving me on hold and started talking like it was her practice, at which point told me she was done and hung up the phone. I said ok, and my wife called back the next day to re-schedule her APPT and then she told her that we were no longer welcome and would be receiving a letter in the mail. I highly recommend taking your family somewhere else to a place that is a little more friendly!
by Grant Porter xxx.xxx.64.136
April 16, 2022
I have been going to Better Smile for years. Today, I had a cracked tooth repaired & the dentist went over & beyond to save it. I highly recommend this practice. The staff are all very friendly, knowledgeable & professional. The dental hygienist is excellent as well.
by Janet Tew xxx.xxx.130.76
January 18, 2019
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this dentist thoroughly examine your teeth?
Yes
Was the provider's staff helpful and knowledgeable?
Yes
Did your gums bleed excessively after your appointment?
No
by Anonymous xxx.xxx.52.177
May 29, 2015
The Staff Was Great, however the dentist at this office have a real problem with people skills, common sense and knowledge. The dentist botched a root canal, incorrectly installed the crown (extremely crooked) that caused so much pain I tried to rip the tooth out myself. When I made an appointment to get it looked at, they told me it was fine and the pain would go away (even though his assistant said the crown was on wrong) after three visits I went to an Oral Surgeon that told me the original dentist didn't finish the root canal because he was not capable of doing so. He then drilled through the crown and fixed the issue (thank you) Now the original dentist that messed everything up wants me to pay for the original crown that had to be damaged to re-do his work. Lawyers are involved at this point and now Better Smiles has been calling and harassing me and my family as well as having some low life debt collector (who wont leave his name) call and harass me! I would not recommend this office to my worst enemy!!! Completely Unsatisfied
by Completely Unsatisfied xxx.xxx.8.146
August 18, 2014
Do not go to this dentist! My entire family (me, wife, and both of my parents) did and have not nothing but problems. Dr. Riad's work is terrible. My new dentist is making a fortune fixing every filing he did. I had a tooth I couldn't get cold liquids on for almost 2 years after he did a filing and then went back and replaced it. My wife is now being treated for a tooth infection that she will have to see a specialist for after our new dentist found he left part of a TOOL in her mouth after a root canal. During the time we were patients of better smile, we would get estimates for crowns and caps from our insurance company of work that he wanted to do. Our new dentist doesn't think we need anything done except fix the sloppy work in our mouths. Don't let the nice office and friendly staff fool you- Dr. Riad is only out to make a buck off you!
by Justin xxx.xxx.63.35
June 10, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
Was this provider helpful about using your insurance coverage?
Absolutely yes
How would you rate your experience with this provider?
The best
by Philip McDonald xxx.xxx.31.252
April 28, 2014
I had to do 2 root canals after I got 2 feelings at this office. Of course, I went to another dentist to fix the work that was done at this office. They were cold and not friendly enough. I would never recommend them to anyone. They were downright horrible.
by Ols xxx.xxx.201.154
April 08, 2014
They scam people. They offer affordable plan for $19 a month in order to get discounted price so after the work was done they told me it has to be paid upfront for the whole year but the brochure they gave me doesn't say anywhere that it has to be paid upfront so when i questioned the office manager was rude and told me i can pay now and they will send me to collection! Also, the dental work was done not in my satisfaction. Very disappointing.They are rude and unfriendly. I don't feel very confident that my provider will see my problems through until they're resolved. The dentist wasn't very friendly or welcoming. I probably wouldn't take kids here.
by ols xxx.xxx.61.70
March 10, 2014
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did your mouth feel clean after your appointment?
Definitely! It felt more clean than it's ever felt!
by Nidal Al Masoud xxx.xxx.83.17
November 20, 2013
Was the waiting area spacious?
Yes
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.50.49
October 31, 2013
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Map and Directions
9332 Transit Road, East Amherst, NY 14051