Were you able to relax during your appointment?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in