I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me.