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Morris Plains Dental Associates

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Morris Plains Dental Associates
Morris Plains Dental Associates
(51 Reviews)
> Get Phone Number & Directions
453 Speedwell Avenue Morris Plains, NJ 07950
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Consumer Feedback

(51 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
I wanted to share a very surreal and traumatic situation that occurred when I was at Morris Plains Dental on Monday 5/8/2023. I called the dental emergency line at 6am that morning as I developed a rare and excruciating dental issue, my jaw bone had become exposed and was dying following a tooth extraction. I have had this happen once before so I knew this was what was going on. I returned to Morris Plains Dental as they are who worked on my extraction. I went there rather than my regular dental office to see a specialist and after this experience I will certainly not be returning. Once I arrived at the office I gave my name to the receptionist and thanked her for getting me in on such short notice. She seemed a bit cold to me but I didn't think anything of it and waited to be taken back. The Dental Assistant, an older woman, called me back into the office. Without saying hello, she took one look in my mouth, made a disgusted grunt, and said "Your mouth is really dirty". I was in a very vulnerable position as both her fingers were in my mouth so I responded that I try the best I can with what I have to work with. She started saying I had sores in my mouth and diminishing my pain stating it is a "little pin prick sore". I tried to advocate for myself and tell her I’ve had this before, I know my body, this is bone, and she argued back till I was literally in tears. The dentist came in with the same attitude, she dug around in my mouth then confirmed what I was saying, this was my jaw bone protruding through my gums. I advised that the last time this occurred I was given Chlorhexidine and a 2 day prescription of Tylenol 3 and that it healed within 2 weeks. The dentist responded with "well this isn't your old dentist office". She then told me to go see an oral surgeon. I asked if they had one in the office and she told me "We don't want you here, call your insurance." She then proceeded to say "We’ve told you before you cannot come here". Prior to this interaction I had been there once to have my tooth extracted. I had never met this woman before and had never been told I wasn't welcome at the office. I asked if they thought I was someone else and they said "No, You're always this difficult". At this point I asked again for the medication and advised I would be leaving and finding another dental office as their behavior was entirely unprofessional. Throughout this interaction I had been crying from pain and sheer frustration. This clearly bothered them. As I was waiting for the doctor to write the prescription she was furiously scribbling down the receptionist who started in on me as well. Saying "You always do this, you're the worst patient, you're throwing a tantrum like a little baby". I was done taking the abuse and very calmly called her a mean word that I should not repeat. At this point the doctor took the prescriptions, held them 5 inches away from my face and ripped them up, she then pointed her finger at me and yelled "GET OUT". I declined and said I need my prescriptions. She yelled "Well then I’m getting the police" and ran out the door to their station next door. The receptionist started yelling at me to leave so I told her I would wait for the police. The dentist returned with 7 officers which I felt may have been a bit overkill. They asked me to step outside which I did immediately. They were as confused as to why that many of them were there as I was. The police told me that the majority of them would leave and that they were only there because "she" ran over in a panic saying I was causing a disturbance. They showed up expecting me to be throwing chairs or something. I was having a full blown panic attack at this point. I didn't understand why all this was happening. The police stayed with me and helped me get my breathing under control because I was hyperventilating. They also told me to find a new dentist which I assured them I would not be returning and asked them to document everything that has happened as I intended to make a formal complaint.
by Sarah Fleischman xxx.xxx.244.196
May 12, 2023
Dental place has an entire dental team. Have been frustrated trying to get authorization for a procedure and having the staff return my messages.
by Patient xxx.xxx.143.130
January 15, 2015
How would you compare this provider to others in his/her field that you have visited?
Pretty bad
Did this dentist explain your dental procedure to you?
A little
Was this provider's staff friendly?
No
Did you receive sample toothbrushes or toothpaste to take home?
Nothing
Does the provider's staff try to be helpful?
Rarely
by Anonymous xxx.xxx.5.254
September 23, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
Was this provider thorough in discussing the risks and benefits of your treatment options?
Definitely
Did you leave the office feeling satisfied with your visit?
No
Did this provider listen to your input and concerns?
Mostly yes
by Anonymous xxx.xxx.126.102
September 12, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Does this provider offer flexible appointment times?
Yes
Did this dentist offer you anesthetic when appropriate?
Definitely!
Did you think that this provider was thorough with you during your appointment?
Very
by Anonymous xxx.xxx.95.58
September 03, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Do you feel confident that this provider will work with you until a solution is reached?
Yes
Does the provider's staff try to be helpful?
Yes
Is this business handicap-accessible?
Somewhat
by Anonymous xxx.xxx.249.27
April 28, 2014
Was this dentist's staff friendly?
Not Really
Did this dentist thoroughly examine your teeth?
They examined them, but not very thoroughly
Were the waiting room chairs comfortable at this dentist's office?
Not at all; cheap and plastic
Did this dentist pressure you to get any unnessary dental procedures?
Yes, they were very pushy
Was the wait time for your appointment reasonable once you got to the office?
No
by anon xxx.xxx.16.6
February 19, 2014
Were the waiting room chairs comfortable at this dentist's office?
They were average
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Was this dentist's staff friendly?
No, they were rude
Did this provider listen to your input and concerns?
No
by Anonymous xxx.xxx.203.97
February 18, 2014
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by rozov xxx.xxx.150.145
August 20, 2013
I WENT FOR MY FIRST VISIT. THE WAIT TIME WAS TOO LONG (40 MINUTES). HOWEVER, IT WAS A VERY GOOD CLEANING EXPERIENCE. WAS SATISFIED.
by DAK xxx.xxx.46.19
July 18, 2013
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Map and Directions
453 Speedwell Avenue, Morris Plains, NJ 07950