.If you want $$$s of unexpected costs, be hoodwinked and spend hours on the phone the phone to insurance companies - go here. We were told to phone our insurance company to find out coverage. Spent an hour on the phone and told $30 co-pay. (also be aware that some of the dentists are in network and some aren't. Took our son for surgery and told to pay $1200 as a deposit - they may refund. Why could'nt they tell us before? We also had them to phone them in advance to remind them to order the surgery meds

by maureen Czinege xxx.xxx.143.115

December 17, 2021

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Money hungry, evasive, crooks! I’m writing this review in regards to the office/billing staff employed at the Mercerville location of Oral & Maxillofacial Surgery of Central NJ. I have 3 wisdom teeth – 1 upper, 2 lower. The upper tooth has cut through the gum line already, rendering it ineligible for medical insurance coverage. It must be covered through my Delta Dental insurance. The bottom 2 teeth, still being beneath the gums, are eligible to be covered through medical insurance I have Horizon BCBS insurance). I called OMSCNJ due to a recommendation from my dentist and colleague. When I called to make the appointment for my consultation, I was assured by the receptionist that both of my insurance plans were accepted there. Stupid me, I took their word. Upon arrival, I found it quite odd that the front desk employee was insistent upon taking both of my insurance plans (Delta & Horizon) and was rapidly assuring me that I would be covered.
My “consultation” was little more than a 3 second prodding in my mouth, followed by viewing the x-ray film that I TOOK WITH ME to the office! They never took any x-rays, and didn’t tell me anything I didn’t already know, but this consult is mandatory for the procedure. After this brief ‘consultation,’ I went to another desk where an employee reviewed all of the pre-surgery procedures as well as billing with me. It was at this point that I realized I was being lied to (by a matter of omission) the entire time! Yes, they accepted Delta….but they only ‘accepted’ Horizon via out-of network, which would have left me with a $100 co-pay and 30% of the several thousand dollar bill on surgery day! Immediately, I declined to sign for my surgery. However, these crooks STILL billed my dental insurance for the $156 “consultation” which apparently is billed the same way as a regular dental exam/cleaning!!! This now means the following for me:
1. My afternoon was wasted at this unneeded ‘consultation’. I now need to find and in-network oral surgeon because I stupidly believed the receptionist over the phone when I made the appointment at Oral & Maxillofacial Surgery of Central NJ when she told me that my Horizon Insurance would be fine at this practice
2. Now, whenever I manage to get an appointment at a new surgeon, I will be responsible for paying whatever their consultation fee is out-of-pocket, since the “consultation” (which, again, was nothing more than looking at x-ray film that I BROUGHT with me and already knew all about) at Oral & Maxillofacial Surgery of Central NJ counts as one of my 2 yearly ‘exams’!!! (and I already had a cleaning earlier in the year, so I now have used up my 2!)
3. My dental insurance has a $1000 yearly cap, which goes REALLY quickly. I have already used half of it this year on a cleaning and 2 cavities. Now, the $156 ‘consultation fee’ at Dr. Bradley’s will put me at close to 65% of my cap… AND I STILL need to get my top wisdom tooth pulled this year, which gets billed to dental, which will DEFINITELY put me over my $1000 cap
My lesson is learned – never again trust medical office staff, and suck up the loooooong waiting times on Horizon BCBS customer service hotlines to confirm that offices are in network.
The Mercerville office of Oral & Maxillofacial Surgery of Central NJ, however, should learn their lesson as well – they should be ashamed of the deceitful nature of their staff. While they never directly lied to me (after all, my medical insurance IS accepted there….just only a percentage of it), I consider their actions to be a lie of omission – they KNEW I was out of network when they took my info over the phone for the appointment, and they KNEW I was out of network when I handed over my insurance card at the front desk to be photocopied, and they WAITED until after the consult to tell me that I was out of network. Shame on you for being so deceitful and I will be CERTAIN to share my experience with anyone looking for an oral surgeon (and being a teacher, we rely VERY heavily on recommendation from colleagues, both for ourselves, and our kids…)

by meg nobo xxx.xxx.68.37

May 13, 2015

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This post is about the Billing staff at the Mercerville office. Every person I spoke with (at different occassions) was very rude. And the last time even sounded intimidating/threatening like this "I will explain this to you one time as this has been explained to you many times before" Really? The last time I called, the explanation was simply "A new statement has been sent to you". Did this really explain the questions I had? I was trying to reconcile the numbers my Insurance EOB showed vs their Billing Statement. I even called back my Insurance company and got a better explanation of the numbers. The doctor and his staff who attended to me when I had my surgery were very courteous and accomodating, the Billing dept is the exact opposite.
ps. There's a similar post in 2011 (by ANNA). I wonder if she dealt with the same people I dealt with?

by Timmy xxx.xxx.99.10

August 12, 2014

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No one looks forward to getting their wisdom teeth removed but the team at Oral & Maxillofacial Surgery of Central New Jersey makes the experience as pleasant as possible. Their offices are clean and comfortable. Their staff is professional, friendly and knowledgeable. Dr. Sasportas did my surgery (he's great!). He walked me through everything that would happen, answering all of my questions. I never felt rushed or forgotten. The procedure went smoothly. I had no swelling or bruising. People couldn't believe I just had my wisdom teeth out! They phoned to check in the day of the surgery and Dr. Bradley returned my call over the weekend within two hours. I wound up having a dry socket, which is quite painful. They were great about seeing me immediately for treatment (and to minimize pain). I couldn't have found a better team to get me through such an unpleasant experience

by Liz xxx.xxx.7.248

February 14, 2013

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Did this provider leave you unattended for an extended period of time?

Not at all! They were always present and attentive

Did you spend a lot of time in the waiting room at this provider's office?

No, my appointment started at the scheduled time

Does this provider remember you by name?

Sometimes, but not always

by Anonymous

December 23, 2011

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This provider has very little helpful information available online, and what they do have is hard to find. One thing that I don't appreciate, is that they close exactly at their scheduled time whether someone needs help or not. I can't count on them to help me if I show up even a couple of minutes past their closing time. The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else. They were extremely argumentative and became angry very easily. I was trying to explain my situation and they just contradicted everything I was saying before I could finish. I wish that they had been more courteous and respectful. They used a bit too much foul language for my comfort.

(All the above is true, but here are my words. I came into the office very comfortable; it truly was a beautiful office, but then things went way downhill. The ladies at the front desk took me through a convoluted process of billing and lied to me regarding my medical and dental benefits. They gave me a ridiculous estimate for an extraction that typically costs $1000-3000 (max) -- luckily this was just a consultation, and I did not go through the procedure yet. Additionally, they were extremely rude when I tried to confirm my benefits with them, treating me as if I was mentally incapable of understanding my insurance. While the doctor I met with was respectable and rather knowledgeable, the staff was simply abysmal. Don't go here unless you want to be cheated out of your money/insurance benefits. If you do go here, look at all costs clearly before signing any agreement. (They are quick to make you sign things telling you 'it's no big deal,' but be wary.))

by Anna

December 22, 2011

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Did this provider have an entertaining selection of waiting room magazines?

Yes

Were the waiting room chairs comfortable at this provider's office?

Yes

Does this provider maintain a professional appearance?

Absolutely! You can tell that he/she really makes an effort to look professional

by Anonymous

December 07, 2011

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Does this provider welcome questions?

Yes, they don't mind answering my questions

Did this provider seem irritated to be working with you?

No, they were polite

Are you going to visit this provider again?

Sure

by Anonymous

July 08, 2011

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Does this provider always put the customer first?

Yes, they always put customers first

Did you leave the office feeling satisfied with your visit?

Yes

Does this provider ever overbook appointments here?

Sometimes, they should allow for more time in between appointments

Did this provider rush your appointment?

Not too much, but somewhat

Did they follow up with you after your appointment?

Yes.

by Anonymous

July 05, 2011

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