Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through. They didn't explain my dental procedure to me at all, even after I asked for an explanation. I was very nervous about having a procedure done that I didn't know anything about.