Directory > Providers > Dental Care > Dentist > NC > Arden > Arden Dental Group > Reviews

Arden Dental Group

Nearby

Dentists

Black Orthodontics

Asheville, NC

Red Maple Dental

Asheville, NC

Biltmore Dental Group

Asheville, NC

Biltmore Dental Group

Asheville, NC
Get Featured on Wellness.com > Learn More
Arden Dental Group
Arden Dental Group
(2 Reviews)
> Get Phone Number & Directions
2160 Hendersonville Road Arden, NC 28704
Add a Review

Consumer Feedback

(2 Reviews)
I was denied any type of care here during an emergency visit. My dentist recommended this practice due to their openings and willingness to take patients on Friday (which by no doubt is only to fatten their already huge pockets). I broke a tooth on Thursday night and was told to call Arden Dental Care in the morning. My regular dentist was unable to see me until Tuesday and I didn't want to be in pain or have no front tooth for 4 days. I called the office at 8am like I was told and they explained to me that it would cost $122 to do a comprehensive exam and to take ex-rays. I told them on the phone that I didn't need ex-rays or a comprehensive exam, I only needed them to tell me if they could temporarily fix the tooth or not and I also said I'd be willing to pay whatever needed for the fix if they could do it. They again told me it was $122, basically just to sit in the dentists chair. I again explained the situation and they put me on hold. When they picked back up they told me to come in and they would take a look to assess the situation and then discuss pricing.
So I raced over which was 45 minutes away and as soon as I walked in the door and gave them my name, they said it would be a minimum charge today of $122 regardless of what they did. Obviously they knew that whoever spoke to me on the phone before had made a mistake and wanted it to be clear immediately that I was going to pay $122. I explained what I was told on the phone and they said that it's their policy for new patients and apologized for the confusion. I said this was not a mix up or confusion on my part, THEIR staff gave me the wrong information and now I had to drive an hour and thirty minutes in pain with a broken tooth for no reason. After showing some frustration and being fairly upset, I'll admit on my part (as would most of us with a broken tooth in a lot of pain who wasted an hour and a half and could not get relief).
After this brief argument with the receptionist she said she would ask the dentist. When she cam back she again said that it would be $122 to see the dentist, at which point I said, all I need is 30 seconds for them to tell me if they could even possibly fix it and then I would be glad to pay the $122 and more, but if they were going to make me pay $122 and not be able to fix it then that is something I can't afford. At this point Dr. Deines came out into the waiting room and started to raise his voice at me telling me that I had no right to make any demands and that their policy is to pay $122 no matter what. I explained the situation again and then he raised his voice again and explained to me that I was out of luck in a very rude and angry manner. He was standing there in a threatening manner, trying to intimidate me! So, although the dentist didn't have 30 seconds to take a look at me open my mouth and say yes we can possibly do something or absolutely not, he had plenty of time to stand in the waiting room acting threatening and trying to intimidate me. At that point he yelled at me "GET OUT OF MY OFFICE"! If caring about patients and people in pain was half as important to Dr. Deines as acting like a bully and being a jerk, then I bet he's a heck of a dentist! If this is the treatment I received in the waiting room from this extremely insensitive and aggressive man, I can't imagine the treatment I would have received on my teeth. Not only should you not use this practice but this dentist should not be practicing medicine with his complete lack of empathy for a patient in pain and his overall blood thirsty need for money that was so overwhelmingly apparent. This is literally what is wrong with our society as a whole, when someone has a tiny bit of power they use it for greed, ego and and to bully anyone they can. Dr. Dienes plan and simple is the most unprofessional person I have ever come across in the medical industry, but hey, maybe dentists don't have to take any oath, because Doctor Dienes certainly doesn't care about people in pain, especially poor people, but he does care that he get's his $122 out of you!!!!!
by Jordan xxx.xxx.168.73
September 08, 2017
Did this dentist explain your dental procedure to you?
Yes
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
by Anonymous
May 31, 2011
Add a Review
Map and Directions
2160 Hendersonville Road, Arden, NC 28704