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Brown C Elaine DDS Ms PA

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Brown C Elaine DDS Ms PA
Brown C Elaine DDS Ms PA
(8 Reviews)
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2601 Oakcrest Avenue Suite C Greensboro, NC 27408
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
There was a communication issue at this office. We specifically requested an interpreter for the first appointment. Unfortunately, upon arrival to the appointment no interpreter was provided. The secretary then advised me that my 4-year-old and 7-year-old were being too noisy for that office. She advised us that we could no longer wait inside the office. My husband then came out and didn't understand any information he was given. I then went back in and spoke directly with Dr. Brown. We discussed that from previously helping other people with medical interpretation, that it must be provided upon request. If that was an issue, she could contact me via phone due to my children being too noisy for the office. Dr. Brown advised me that if this was an issue in the future that she would " refuse to treat patients that needed an interpreter." Dr. Brown was advised that per section 1557 of the Affordable Care Act and under the American's with Disabilities Act an interpreter needed to be provided. However, we came to agreement that she would just call me if an interpreter wouldn't be provided. At the next appointment, this was an issue after we had verbally agreed to this. ( I was never contacted). My question is how are you charging patients $59.00 for oral hygiene instructions at every appointment if they don't understand? What is done when a patient has a question and no means of communication? There are several other things and exchanges that happened between this office. If a patient doesn't speak/understand English, I wouldn't recommend this office.
by Tiffany xxx.xxx.166.98
October 05, 2022
Top notch practice. Attention to detail and chair side manner is amazing! Second to none!
by Anonymous xxx.xxx.86.105
October 14, 2014
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Was the toothpaste used during your cleaning enjoyable?
Yes
by Anonymous xxx.xxx.93.39
July 30, 2013
by Anonymous xxx.xxx.39.81
February 25, 2013
Was this provider's staff friendly?
Friendly Enough
Was the waiting area spacious?
Yes
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Yes, I was given all the information before my treatment
by Anonymous xxx.xxx.244.110
November 25, 2012
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider offer flexible appointment times?
Yes
by Anonymous
December 05, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider rush your appointment?
No
Does this provider treat every client equally?
Yes, they don't show favoritism
Was it easy to find parking at this provider's office?
Not really, but I found a spot
by Anonymous
March 13, 2011
Does this provider promptly return your phone calls?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Did this provider show attention to detail?
Kind of, but not very much
Did you experience unnecessary pain during your visit?
No
Was this provider's office too loud?
No, it wasn't too loud
Would you refer this provider to a family or friend?
No, I wasn't impressed
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did your teeth cleaning feel rushed?
No
by Anonymous
March 08, 2011
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2601 Oakcrest Avenue Suite C, Greensboro, NC 27408