I would like to tell everyone about the wonderful experience I had visiting the offices of Brown and Neuwirth in Hickory North Carolina . I am a very busy businessman and was referred to see Dr.Brown for the removal of a root canal tooth that had a fracture in it . I am often in and out of town , so trying to make an appointment with my schedule can be very difficult at times . I was given a refferal paper to see their office and I called the office to make an appointment . I was greeted by a very pleasant employee of Brown and Neuwirth and this began a very positive reaction and influence in the treatment I was provided . I was able to make an appointment within two days of my call and needed to be seen as this root canal tooth was hurting me . I was given antibiotics by my dentist and pain meds but needed to get an appointment as soon as possible . I was very impressed by the first call and the manner in which the staff very professionally interviewed me basically for my appointment to make sure I had my xrays with me and the refferal form . They asked questions to me about my insurance and I provided all the insurance information at that time . Needless to say , even before my appointment this office had confirmed my insurance benefits and were ready to discuss coverages with me after the consultation . The phone was answered with a "JOY" that you usuallly don't get when calling Dr's offices and I was very impressed . I showed up for my appointment and then gratiously greeted by the lady at the front door or the window to greet new patients . With a smile . I was asked to fill out paperwork and gave my id and insurance card to copy . This is a busy office as there were several patients in the waiting room filling out paperwork and waiting to be seen . I was seated in a room to discuss my case within ten minutes and the employee who brought me to the room , again very pleasant and we discussed my case. Every step this far was such a nice experience . Dr.Brown then came in and introduced himself and we reviewed my case . This is where I will always refer patients to this office . Not only was Dr. Brown concerned about my case, but he was able to get me in for surgery the next day . He also took the time to discuss with me the options for replacing the tooth which my dentist apparently had not even thought of yet . I was told I could leave the space alone where the tooth was taken out , but when I smile you can see the space there with the tooth gone . Or I could do a bridge but I didn't want to do that because one has to have the teeth cut down so much that they aren't even like teeth anymore and both the teeth on either side of the missing tooth where good teeth . Or I could get a dental implant . He showed me models , explained the implants in detail to and gave me a brochure on the implants . I was also able to go to the site of WWW.BrownandNeuwrith.com and on the site you can watch a video on implants . Needless to say in the next three months I plan on replacing the missing tooth with a dental implant . I was so happy with my consult and then it was for free.. no charge . I went to another employee who went over the fees and how insurance works and this completed my first visit . The very next day I had the tooth removed and was asleep for the surgery . When Dr.Brown did the surgery I was all the way asleep and a I barely even felt him start the Intravenous line in my arm . I woke up and amazed we were done . I was able to fly out to work the next day . What a wonderful experience . I will be seeing the office again soon as no followup was necesary for this simple surgery . In the future I may not get a root canal and rather might just go for the implant instead . This is amazing dentists can do things like this now especially for people with dentures . Great office , atmosphere .. employee's and Dr's
Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay.
I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. The office was very easy to locate. I didn't have any trouble finding it at all. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special.