They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I knew that I was going to be in a little bit of pain after my appointment, it happens every time I go to the dentist. It wasn't excessive at all though, and it went away pretty quickly. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them.