I was given a polite greeting when I walked in. It was nice to be acknowledged. The office was very easy to locate. I didn't have any trouble finding it at all. Let me just say that the chairs in their waiting room are quite comfortable. Its nice that they care about patient comfort. Their staff is very friendly and professional. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have.