They are always prepared for my appointment and remember everything about me. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.