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Tolmie, Rasenberger, & van Kesteren, DDS PA

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Tolmie, Rasenberger, & van Kesteren, DDS PA
Tolmie, Rasenberger, & van Kesteren, DDS PA
(25 Reviews)
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2315 W. Arbors Dr., Ste 100 Charlotte, NC 28262
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Consumer Feedback

(25 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
It started out with the nurse concocting something that looked like pink mashed potatoes. She filled up a mold with it and stuck it in the roof of my mouth. Because I gag easily, this was not fun. I gagged and tried to throw up about 10 times. Finally it hardened enough that she could take it out. By then I was exhausted, sick at my stomach, had a headache, and was covered with pink goo. She returned after a while and had me put the finished product (clear, smaller) in my mouth. It nearly made me sick again.

The surgery itself wasn’t as bad except that the doctor was a jerk and my jaw hurt so badly. He used profanity during the surgery which was so unprofessional. He seemed really nice when I met him the first time. They used stuff to pre-numb me so that I didn’t feel much of the needles, cutting, or sewing. What hurt so badly was my JAW trying to stay open wide. The doctor kept fussing at me because apparently I was slightly turning my head away from him w/out realizing it and he fussed every time he told me to move it back. He also kept blaming my nervousness/fast pulse saying that I was making it worse and it would make the anesthetic wear off faster. Just what I needed when I was already miserable. No compassion at all.

Once it was over they had me put the plastic shield in place. Yep – gagged and threw up. The nurse tried to get the doctor to return but he never would. She finally got a different doctor to come in and evaluate things.
by Elizabeth xxx.xxx.131.156
October 28, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this dentist offer you anesthetic when appropriate?
Definitely!
Were the restrooms clean at this provider's office?
Absolutely
Was the personalities of the staff well suited to a holistic approach to care?
The entire staff were so well suited to a holistic approach. I felt completely at ease.
by Anonymous xxx.xxx.172.84
August 11, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Somewhat
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Were the restrooms well-stocked at this provider's office?
Yes
Did the waiting room smell clean?
Yes
Does this provider take that extra step to make you feel special?
Yes
by Anonymous xxx.xxx.42.245
May 19, 2014
I was referred here by a dentist that my coworkers trust. I have dental implants and they were experiencing some swelling. Dr van Kesteren, after examining, told me if i didn't do anything my implants would fall out. He recommended "laser treatment" and did not suggest any other alternative. I was brought into a nice office after and was told by the AA, Jenny, without a doubt that most of the $1350 procedure would be covered by my insurance and I would only have to pay around $250. Also, the $1350 would cover two procedures but "they were only charging me for one" (if something cost $1350 you're not going to give a second one away for free). I had the procedure done and about a week before my second "treatment" I realized that my gums had receded a good amount in the area where the laser treatment was done. Almost to the point where you could see the screws. The next day I got a bill from my insurance company stating that my insurance didn't cover this procedure and I was stuck with the rest of the bill. I actually expected to have to pay about $50-$100 more because dental estimates are rarely accurate but I wasn't expecting to have to pay $1100. I went in for my second procedure and brought up my significant gum loss and the assistant said "she never saw that before" but Dr Van Kesteren said it looked good but they didn't need to do a second treatment. Even though I was charged for two treatments. I received one and it caused significant gum loss, enough to alarm a staff member. They wouldn't work with me on the amount owed and blamed the insurance company instead of taking ownership and admitting that they should have told me to double check with my insurance to see if it was covered. My advice.... If they suggest a procedure, scrutinize whether it is the best, most cost effective treatment or if they're just trying to line their pockets. Also, if they tell you a procedure is covered do NOT trust them. Do your own research or you will regret it.
by Joe xxx.xxx.53.225
November 22, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Would you recommend this dentist to others?
Yes
Were you able to relax during your appointment?
Yes, I was completely at ease
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Sobo xxx.xxx.39.88
August 05, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous xxx.xxx.149.242
March 28, 2013
Was this provider's office easy to locate?
Fairly Easy
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider remember you and your circumstances at every appointment?
Yes
by JA NEICE xxx.xxx.213.161
December 31, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Was the dental equipment clean?
Absolutely! It looked brand new
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Joyce Evans xxx.xxx.16.111
December 11, 2012
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.144.50
November 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.158.76
September 18, 2012
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Map and Directions
2315 W. Arbors Dr., Ste 100, Charlotte, NC 28262