I have gone this practice for over 20 yrs. Now that it has been sold, the staff REFUSE to the phones! I CANNOT get through to change an appt, but it seems they call at the last minute & cancel your appt a lot now too. The dentist in good, when we actually see her, but I have been at least 7 different times of trying to call, leaving msgs & not getting a return call (except for the time I left a more demanding msg & saying it was my 4th time calling with no one ever returning my calls). I have had enough. We are looking for a new dentist.