They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. They always take the time to listen to me. I know they really care about me and what I have to say. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. ***He saved my leg!!!