I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. Dr. Ong speaks directly at her patients, even the little ones. This is how she connects so well with our 5 year old daughter. Great physician, great partnership. I would never take my child to anyone else.