They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. The chairs in their waiting room weren't the best but they served their purpose and I couldn't complain.