There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. It was very noticeable that they practiced good oral hygiene themselves. If it wasn't obvious I probably would've doubted that they were any good, but I could tell right away. They always go above and beyond to make sure I understand every single detail about my dental procedures. I'm always able to get all my questions answered, and I'm never nervous about starting a procedure.