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Morris Stephen J Dental Clinic

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Hansen Thomas DDS

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Morris Stephen J Dental Clinic

Dawson, MN
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Morris Stephen J Dental Clinic
Morris Stephen J Dental Clinic
(7 Reviews)
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737 Pine Street Dawson, MN 56232
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
The receptionist at this office was awful. From my first contact with them she did not listen to me, acted like she had no use for new patients (even if they are paying out of pocket), and hung up on me. I called back and she gossiped to others while on the phone with me. I had to call back to reschedule my appt and She eventually cancelled my appointment and took me off the books. Her excuse was that she was concerned my insurance would not pay them since I had a free consultation with another dentist regarding a tooth that was sensitive. I pay out of pocket and need a crown which insurance does not cover so her concern was not valid just a lame excuse. I don't know why she had an issue, I only know that she is a bad reflection on the dentist and would not recommend people use this dental office. If the receptionist is not considerate of others and hospitable they should not be in a customer service position or have contact with people. The receptionist was not a nice person.
by Ericka Miller xxx.xxx.112.60
March 30, 2016
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous xxx.xxx.33.208
January 31, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by amanda xxx.xxx.160.198
September 13, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.187.41
June 15, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by sam xxx.xxx.93.196
May 09, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
September 15, 2011
Did the staff call you to remind you about your upcoming appointment?
No, I don't think they cared whether I showed up or not
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
by Anonymous
March 07, 2011
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Map and Directions
737 Pine Street, Dawson, MN 56232