I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.