I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.