I don't have a problem calling the office.. They handle things professionally. My only problem is that a few different times when I have called I get the answering machine that tells when their phone hours are and it is way past the time for them to start and they STILL haven't turned the phone system on. Today is Monday, it is 9:08. The phone line says their phone time starts at 8:30 and they STILL are not answering the phone. It is VERY frustrating!!!!