I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I was left in the appointment room by myself, but they eventually returned.