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Padonia Dental Associates

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Cockeysville, MD

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Padonia Dental Associates
Padonia Dental Associates
(8 Reviews)
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109 Old Padonia Cockeysville, MD 21030
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Were the waiting room chairs comfortable at this dentist's office?
They were average
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous xxx.xxx.250.68
August 02, 2013
They only know how to make more money. The service is so bad.
I have been defrauded by them three times, I will never visit them forever.
by Frankie xxx.xxx.25.178
August 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.92.248
April 12, 2012

I was a patient at Padonia dental for a over decade. Jackie is an awesome hygenist and Dr. Vallar is very nice and competent. I endured an inconvenient and unflexible cleaning schedule because it was close to work and Jackie was nice. The dental care I received was good. Today there was a billing issue. My insurer refused an $85 payment to Padonia for a routine cleaning. Padonia contacted me about the issue and I was working with my health care provider to get it resolved. I spoke with a gentleman in billing at Padonia and explained what was going and how I was working to resolve the issue with my insurer. He said he understood and to just contact them with any updates. The bill was paid on 2/24 but unknown to me my claim was sent to collection the week before. I thought the issue was resolved because my insurer paid the bill but I was getting harassed that the bill was not paid by some collection agency in India. Turns out that Padonia wanted to collect a $25 service fee from me before they called the collection agency to stop them from harassing me even though the bill was paid. I understand that Padonia wants their money and they deserve to be paid. I requested that since I was a long-term patient that never had a billing issue in 10 years could they please waive the $25 fee. They said no. When I said I considered not being a patient any longer they were ok with that. I assume that they would rather collect $25 today and give up $350+ a year in revenue for the next 30 years. Not to mention the loss of goodwill. I will not recommend Padonia to any of my employees or friends. I have never been one to post a review. But I felt so put off by the staff that I chose to leave a comment today. I will miss Jackie and Dr. Vallar but I think that their business will suffer more from losing a long-term valued customer.
by Steve xxx.xxx.66.12
April 04, 2012
I have only been there once so far but everyone was very nice and polite.
They didn't make me feel like an outcast for not having seen a dentist in some time. They are going out of their way to work with my insurance and insure I get the most benefit possible. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I could tell they really care about everyone who visits them.
by MR
December 19, 2011
When comparing them to others I have visited for the same condition, they are among the best I have seen. Let me just say that the chairs in their waiting room are quite comfortable. Its nice that they care about patient comfort. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.
by Mark
November 22, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did they follow up with you after your appointment?
Yes.
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
June 28, 2011
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
April 21, 2011
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Map and Directions
109 Old Padonia, Cockeysville, MD 21030