Directory > Providers > Dental Care > Oral Surgeon > MA > Westford > New England Oral Surgery Associates Llc > Reviews

New England Oral Surgery Associates Llc

Nearby

Oral Surgeons

Dr. Natasha Bhalla DDS

Woburn, MA

Dr. Natasha Bhalla DDS

Natick, MA

Kelly S. Sayre, DMD, MD

Boston, MA

Amit Sethi, DDS, MDS, FDSRCS

Boston, MA
Get Featured on Wellness.com > Learn More
New England Oral Surgery Associates Llc
New England Oral Surgery Associates Llc
(13 Reviews)
> Get Phone Number & Directions
270 Littleton Road Westford, MA 01886
Add a Review

Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
DO NOT GO HERE! If I could give zero stars I would. Everyone that works here is rude, unprofessional, inaccurate in billing, and inconsiderate. Go to another dental surgeon that actually cares about their patients. The facilities are old, outdated, and dirty. The people are even worse. They were only focused on charging me and my insurance as much money as possible, they did not tell me anything about my treatment plan options, and they retroactively charged my insurance for services they told me were free, like the initial consultation.

The service is deplorable. I had an extraction done and had to return for a second visit to get a piece of the tooth extracted that was not removed during the first extraction. The entire treatment plan and surgery was questionable and I don’t trust their expertise. I wish I never extracted my tooth and went with a different treatment plan with another dentist to save my tooth. I will never go back there again.

Billing was also horrible. I have health and dental insurance so they gave me a treatment plan billing estimate, which I paid in full, only to get a bill in the mail for more than three times the original estimate a month afterward. After awaiting a call from the manager to understand where the billing discrepancy came from, they sent me to a third party private debt collector before even making a call to my cell phone and speaking to me. This third party debt collector was the most vile person I ever had the displeasure of speaking to. There are appalling reviews of this debt collector online, which speaks to the practice’s ethical standards.

Overall, my experience was terrible. I think they are employing a lot of service and billing procedures that are unethical and unfair. The practice refused to acknowledge any service or billing errors, and refused to make any accommodations. If you want to avoid unnecessary problems in your life avoid this practice.
by Local Guy xxx.xxx.221.218
May 28, 2020
This office was terrible please please go somewhere else if you desire a decent experience. If your looking for a crapy dental experience then you've found the perfect place.
by Andrea xxx.xxx.37.104
November 16, 2015
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the noise level reasonable in this provider's office?
Reasonable
Was the temperature in the office acceptable to you?
Perfect
Did this provider seem knowledgeable and competent?
Definitely
by happy patient xxx.xxx.5.25
April 15, 2015
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did you feel that your waiting time was acceptable?
Mostly
Do you think that the provider's staff are well trained?
Yes
Does the provider's staff try to accomodate your schedule when booking appointments
Yes
by Anonymous xxx.xxx.5.25
November 10, 2014
Does the provider's staff maintain a professional appearance?
Definitely yes
Would you recommend this oral surgeon to others?
I Already Have
Was this provider friendly?
Very! The most welcoming office I've visited!
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider offer flexible appointment times?
Mostly
by Anonymous xxx.xxx.5.25
February 17, 2014
Was the waiting area spacious?
Yes
Does this provider treat every client equally?
Sometimes, but not all the time
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Were you able to relax during your appointment?
No, I was on edge
by Anonymous xxx.xxx.174.45
November 11, 2013
The staff didn't seem to know a whole lot about the company they worked for. Every single time I'd ask them a question, they'd refer me to someone else. It was very frustrating. This provider has helpful information available online, which is really convenient. They have a good website and online presence. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have.
by dentalexpert xxx.xxx.37.103
September 23, 2013
I would not return to this place again nor will I ever recommend their office to anyone I know. They have 1 great assistant Nikki who will make your stay so welcoming! However these partners are horrendous. Let me start off with its not a judgement free zone. No matter what the case you will be judged. Their worse then walking into a hair salon. Nevermind their office manager is horrific. Shes so negative and brings down their business alot. Also if you do encounter an assistant named Lynsey beware. I would never return
by Allison xxx.xxx.143.40
June 19, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Was this provider's staff friendly?
Yes, they went above and beyond
Was the waiting area spacious?
Yes
Was this provider's office too cold?
Not at all, it was the perfect temperature
by Anonymous xxx.xxx.228.57
April 17, 2013
My son had his wisdom teeth surgery at this office. The doctor was good, the surgery went through smoothly. However, I had a hard time with the person responsible for billing. My son had two appointments, first one for consultation and second one for surgery. His dental insurance covers the consultation expense, but for the convenience, the office sent both bills to health insurance, which resulted specialist visit co-pay for me. I talked to the person responsible for billing and ask her to correct it; she refused and insisted that dental insurance wouldn't pay for it. Even the dental insurance company said that they could explain to her. So I called her again, she would not talk to me, I left phone number, but she never called me back, instead a bill was sent to me. I would like to let other parents know this and be prepared for the frustration.
by pyc xxx.xxx.84.229
June 29, 2012
Add a Review
Map and Directions
270 Littleton Road, Westford, MA 01886