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Aspen Dental

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Aspen Dental
Aspen Dental
(12 Reviews)
> Get Phone Number & Directions
1101 Boston Road Springfield, MA 01119
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
My elderly mom was humiliated by this office on Boston Rd in Springfield. AN ARRANGEMENT WAS PUT IN PLACE TO COVER COSTS OF HER CARE. The first mishap she was not allowed to utilize credit there that she is AUTHORIZED, by me to use, directly. She was bullied by a staff person there following treatment for gum disease. I phoned them and believed it was ALL WORKED OUT, she went again and rather than phoning me, had my mother sitting around there for A LONG PERIOD OF TIME, only to then demand MONEY directly from her. NOT THE ARRANGEMENT I"D ALREADY MADE WITH THEM. Having been humiliated, AGAIN--she was then sent away WITHOUT GETTING SEEN. I think I may file a report of what was done to my mother there, TWICE now with the Executive Office of Elderly Affairs. She was treated very poorly. Unacceptable. I've gone to the Aspen Dental Office in Leominster and had good service there. Aspen Dental is not really an organization with any standard way of treating people, or protocols--they are independently owned, franchises. The one in Springfield, MA on Boston Rd. is where this happened to my mother. At 84, and with heart issues, she should NOT have been mishandled in this way. Very disappointed and angry at how my mom was treated there by that office staff. Pretty lousy.
by Virginia's Daughter xxx.xxx.175.27
February 28, 2016
Was this provider's staff friendly?
Friendly Enough
Did this dentist give you your invoice promptly?
Not really, it took a long time
Did the staff call you to remind you about your upcoming appointment?
No, I don't think they cared whether I showed up or not
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
Did you feel safe in this provider's care?
Absolutely Not!
by unhappy xxx.xxx.244.57
March 17, 2013
Did this dentist pressure you to get any unnessary dental procedures?
Yes, they were very pushy
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Are you going to visit this provider again?
Not if my life depended on it
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.247.92
January 09, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Do this dentist have a good professional reputation among other dentists?
No, it's obvious their colleagues don't respect them
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.24.41
November 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by liz xxx.xxx.112.5
September 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.194.144
March 08, 2012
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. I had a good experience with my dental purchases, but not so much with repair.

My denture had to be send out of the office for a tooth repair, they told me 7 to 10 days. it has now been 20 days and I have called twice and they sti ll haven
t received it back from the lab. Luckily for me I have another partial to wear in case of emergencies like this.
by MARY CRAVEN xxx.xxx.189.181
March 08, 2012
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.190.201
January 26, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
September 29, 2011
Does this provider have helpful information available online?
Yes
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did this provider seem up-to-date with the current advancements in their field?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
September 28, 2011
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Map and Directions
1101 Boston Road, Springfield, MA 01119