I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. It is 27 years ago this week Dr.Scott (our gift from God) saved our daughter Katie. she was 5yrs.old. Katie is now an adult teaching elementary schoolin N.H. . Dr. Scott was never to busy to answer any question s we had We thank God every day for the blessings he gave us by putting us with Dr.Scott.